Shipping & Returns
UK Shipping
| Order Value | Cost | Shipping |
| Orders below £20 | £1.99 | 1 – 3 days |
| Orders £20 & above | Free | 3 – 5 days |
| Any value | £8.95 | Next day Special Delivery (before 4pm) |
International Shipping
| Order Value | Cost | Shipping |
| Orders below £37 | £8.90 | 4 – 10 days |
| Orders above £37 | Contact us for a quote |
The costs of shipping will be as displayed at checkout.
UK Shipping
Orders to be delivered in the UK are sent via Royal Mail or Hermes and we aim for them to be delivered according to the above table. Orders placed on a non-working day or after 4pm on Friday should be dispatched the next working day (for our purposes a “working day” is Monday to Friday, not including bank or public holidays).
We can deliver to BFPO addresses, However we are unable to deliver the next day to BFPO addresses or addresses in Northern Ireland, the Highlands and any Islands, addresses in or north of Glasgow/Edinburgh and the more remote parts of the UK.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as we become aware to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If Royal Mail are unable to deliver your parcel they’ll leave a card with further instructions as to where to pick up your parcel. If you do not accept delivery, Royal Mail or Hermes will hold your parcel for 18 calendar days. After this time your parcel will be returned to our distribution centre and a refund will be issued back to your payment card for the value of the order. You will receive email notification of cancellation from our customer service department. If you would still like the goods that you originally ordered, you’ll need to place your order again via our website. Please note that in such instances, we reserve the right not to refund shipping charges.
International Shipping
If you order goods from our website for shipping to an international shipping destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. It is important to note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law. Shipping times stated in the table above, are for guidance only as deliveries will vary depending on the destination. For more information on international deliveries please contact us at hello@gnarlyfeet.co.uk.
Returns
We will refund the full value of any products purchased, provided the two conditions below are met:
- You are able to return the products in question to us within 28 days of receipt of your order; and
- Unless faulty, your items are returned to us in a resalable condition. This means unworn, in the same condition you received them and with any labels and packaging intact.
Please note that unfortunately, we will not be able to refund the cost of postage, either of your original order or the return. If you have any further questions please do not hesitate to contact us through hello@gnarlyfeet.co.uk.